Refund Policy

1. Subscriptions — 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all new paid subscription plans (Pro, Business, Enterprise). If you are not satisfied with your subscription for any reason within the first 7 days of your initial purchase, contact us at ps23support@gmail.com and we will issue a full refund of the subscription fee — no questions asked.

The 7-day guarantee applies to:

• Your first subscription payment on any plan.
• One refund per customer account.

The 7-day guarantee does not apply to:

• Renewal payments (subsequent monthly charges after the first payment).
• Plan upgrades mid-cycle.
• Credit pack purchases (see Section 3).

2. Subscription Cancellations & Renewals

You may cancel your subscription at any time from your Dashboard → Billing → Cancel subscription. Cancellation takes effect at the end of your current billing period — you retain full access to your plan until that date.

No partial refunds are issued for unused days in a billing period after the 7-day guarantee window has passed. If you cancel mid-month, your subscription remains active until the end of that paid period and will not renew.

To avoid being charged for the next billing period, cancel before your renewal date. Renewal charges that have already been processed are non-refundable except where required by applicable law.

3. Credit Packs — Non-Refundable

Top-up credit packs are non-refundable once purchased. Credits are digital goods that are made available immediately upon payment. By completing a credit pack purchase you acknowledge and agree that no refund will be issued.

Unused credits remain in your account indefinitely and do not expire. Credits are non-transferable between accounts.

4. Service Interruptions

If PS23 PA experiences a significant unplanned service outage or technical failure that renders the platform substantially unusable for a continuous period exceeding 48 hours, affected subscribers may request a pro-rated credit or refund for the affected period. Such requests are evaluated on a case-by-case basis and must be submitted within 14 days of the incident.

5. South African Consumer Protection Act

In terms of Section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECT Act) and the Consumer Protection Act 68 of 2008 (CPA), South African consumers who purchased a subscription as a result of direct electronic marketing have the right to cancel the agreement within 5 business days of concluding the agreement, without penalty and without giving any reason.

To exercise this right, contact us at ps23support@gmail.com within 5 business days of your initial subscription purchase. A full refund will be processed within 30 days of cancellation.

6. International Customers (Paddle)

International subscriptions and credit packs are processed by Paddle.com Market Limited, who acts as the Merchant of Recordfor all USD transactions. Paddle's own refund and dispute policies apply to your purchase in addition to this policy. You may contact Paddle directly at paddle.com/help for billing disputes.

EU and UK statutory cooling-off right: If you are a consumer located in the European Union or United Kingdom, you have a statutory right to withdraw from a digital service purchase within 14 days of the date of purchase, in accordance with the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013. As Paddle is the Merchant of Record, this right is administered by Paddle. To exercise it, contact Paddle at paddle.com/help within 14 days of purchase. Note that if you have already begun using the service (i.e. consumed generations), your right of withdrawal may be limited under applicable law.

Our 7-day money-back guarantee (Section 1) applies to all customers regardless of payment processor and is in addition to any statutory rights you may have.

7. How to Request a Refund

To request a refund, email us at ps23support@gmail.com with:

• Your registered email address
• The date of purchase
• The plan or credit pack purchased
• Reason for the refund request (optional but helpful)

We aim to respond to all refund requests within 2 business days. Approved refunds are processed within 5–10 business days and returned to the original payment method.

8. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. Chargebacks are disruptive and costly to process. In many cases we can resolve billing issues faster directly. Accounts that initiate unjustified chargebacks may be suspended pending investigation.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or an in-app notice at least 14 days before they take effect. Continued use of PS23 PA after the effective date constitutes acceptance of the updated policy.

10. Contact

Questions about this policy? Contact us at ps23support@gmail.com.
PS23 Ventures (Pty) Ltd · Reg 2024/309040/07 · Republic of South Africa